Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your
purchase, unfortunately we can’t offer you a refund or exchange.
To
be eligible for a return, your item must be unused and in the same condition
that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such
as food, flowers, newspapers or magazines cannot be returned. We also do not
accept products that are intimate or sanitary goods, hazardous materials, or
flammable liquids or gases.
Additional non-returnable items:
Gift
cards
Downloadable software products
Some health and personal care
items
To complete your return, we require a receipt or proof of
purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if
applicable)
Book with obvious signs of use
CD, DVD, VHS tape,
software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for
reasons not due to our error.
Any item that is returned more than 30 days
after delivery
Refunds (if applicable)
Once your return is
received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or
rejection of your refund.
If you are approved, then your refund will be
processed, and a credit will automatically be applied to your credit card or
original method of payment, within a certain amount of days.
Late or
missing refunds (if applicable)
If you haven’t received a refund yet,
first check your bank account again.
Then contact your credit card
company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund
is posted.
If you’ve done all of this and you still have not received
your refund yet, please contact us at sales@atextbooks.com.
Sale
items (if applicable)
Only regular priced items may be refunded,
unfortunately sale items cannot be refunded.
Exchanges (if
applicable)
We only replace items if they are defective or damaged. If
you need to exchange it for the same item, send us an email at
sales@atextbooks.com and send your item to: Betchworth Road London England
United Kingdom IG3 9JF.
Gifts
If the item was marked as a gift
when purchased and shipped directly to you, you’ll receive a gift credit for
the value of your return. Once the returned item is received, a gift
certificate will be mailed to you.
If the item wasn’t marked as a
gift when purchased, or the gift giver had the order shipped to themselves
to give to you later, we will send a refund to the gift giver and he will
find out about your return.
Shipping
To return your product, you
should mail your product to: Betchworth Road London England United Kingdom
IG3 9JF.
You will be responsible for paying for your own shipping
costs for returning your item. Shipping costs are non-refundable. If you
receive a refund, the cost of return shipping will be deducted from your
refund.
Depending on where you live, the time it may take for your
exchanged product to reach you, may vary.
If you are shipping an item
over $75, you should consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your
returned item.